Thank you for shopping with us! We want to ensure a smooth and enjoyable shopping experience for you. Please review our shipping policies below:

Shipping Destinations

We currently ship to addresses within the United States. If you're located outside of these areas and wish to place an order, please contact us at MudBugsBaits@gmail.com to inquire about shipping options.

Shipping Times

Orders are typically processed and shipped within 5-7 business days of payment confirmation. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

 

Shipping Rates

Shipping charges are calculated based on the weight of your order and the destination address. You can view the shipping cost for your order during the checkout process before making payment.

Customs and Import Taxes

Customers are responsible for any customs and import taxes that may apply to their order. We are not responsible for delays due to customs processing.

Shipping Carriers

We primarily use UPS or FedEx for domestic and international shipping. However, we reserve the right to use alternative shipping carriers if necessary to ensure timely delivery of your order.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can track the status of your order by entering the tracking number on the website of the respective shipping carrier.

Shipping Restrictions

Please note that certain items may be subject to shipping restrictions due to legal or logistical reasons. We reserve the right to refuse orders containing restricted items or to cancel such orders.

If you have any questions or concerns regarding our shipping policies, please don't hesitate to contact us at [contact email]. We're here to help!

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Return Policy

At Mud Bugs, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy to make the process as easy as possible. Please review our return policy below:

Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items must be returned within [number] days of delivery.

Return Process

Contact us with the reason for return and we will connect back with you as soon as possible.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] business days.

Please note that shipping costs are non-refundable, and any shipping fees paid at the time of purchase will be deducted from your refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [contact email] with photos of the damage or defect. We will work with you to resolve the issue as quickly as possible, whether through a replacement, exchange, or refund.

Contact Us

If you have any questions or concerns about our return policy, please don't hesitate to contact us at [contact email]. Our customer service team is here to assist you and ensure that you have a positive shopping experience with us.